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Glasgow Contact Centre Expansion

Client - O2

Owing to growing numbers of mobile and broadband customers, O2 required expansion to its existing contact centre facility.

Location:           Skypark, Glasgow

Works: 

• Increasing Contact Centre by over 200 additional shift desks
• Providing additional resource and storage areas to accommodate additional Contact Centre Agents
• Reconfiguration of Training facility & Coffee Shop to accommodate additional desking
• All works to be completed within a live Contact Centre Environment
• Working with in-house telecoms team to ensure there is no impact to Customer Service

Services provided:

• Design and Space Planing
• Construction Project Management
• Relocation Management
• Quantity Surveying
• CDM Co-ordination